It takes more than web 2.0 to service customers

I recently had an unpleasant experience with EasyJet. I had booked a flight to Paris and a car from EuropCar through EasyJet but a  few days before the flight I got an email  from EasyJet informing me that because of a strike in Orly Airport, our flight was rescheduled to land to Charles de Gaulle. Although I [...]